Someli

Token Expiration & Reconnect

Fix expired social tokens so your posts keep going live without interruption.

Overview

Social platforms issue access tokens that expire periodically (typically every 60–90 days). When a token expires, Someli can no longer post to that channel until the user reconnects.

Why Tokens Expire

LinkedIn, Facebook, and other platforms rotate tokens as a security measure. Someli notifies you by email and in-app banner 7 days before a token is set to expire. Posts scheduled to a channel with an expired token will fail.

Reconnecting Your Channel

  1. Go to Settings → Social Channels.
  2. Find the channel showing a red Reconnect badge.
  3. Click Reconnect and log in to the platform when prompted.
  4. The channel status will return to green once authorised.

Need more help?

Contact our support team via the in-app chat or email [email protected]. We typically respond within a few minutes.