Supported Media Uploads
Learn which file types are supported in My Library and how to upload your media successfully.
Overview
The Upload Files feature in My Library allows you to upload images and videos for use across posts and campaigns. Drag and drop or click to browse from your device.
- Up to 10 files per upload
- Maximum 100 MB per file
- Supported: JPEG, PNG, SVG, MP4, WEBM
Supported File Types
File Type
Supported Formats
Images
JPG, JPEG, PNG, SVG
Videos
MP4, WEBM
File Limits
Limit
Value
Max files per upload
10
Max file size
100 MB per file
How to Upload
- Navigate to My Library.
- Click + Upload.
- Drag files in or click Browse.
- Click Upload and wait for completion.
Best Practices
- Use high-resolution images.
- Prefer MP4 for videos.
- Keep filenames descriptive.
- Stay under 100 MB per file.
Troubleshooting
If a file won't upload, check: format is supported, size is under 100 MB, fewer than 10 files selected, and your internet connection is stable.
Need more help?
Contact our support team via the in-app chat or email [email protected]. We typically respond within a few minutes.