Platform Error Messages

A reference guide to common error codes and what they mean.

Error Reference

Error

Meaning

Fix

AUTH_TOKEN_EXPIRED

Social channel token has expired

Reconnect the channel in Settings → Social Channels

MEDIA_SIZE_EXCEEDED

File too large for the platform

Compress image/video and reattach

DUPLICATE_CONTENT

Platform rejected duplicate post

Edit the caption slightly and retry

RATE_LIMIT_REACHED

Platform rate limit hit

Someli will auto-retry; no action needed

ACCOUNT_RESTRICTED

Platform has restricted the account

Check the platform account directly

NETWORK_TIMEOUT

Connection to platform timed out

Someli retries automatically up to 3 times

Need more help?

Contact our support team via the in-app chat or email [email protected]. We typically respond within a few minutes.